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“Basic errors” keep law firms scoring low for customer experience

Law firms record lower scores for customer experience than other professional sectors, with a host of “basic and avoidable errors” costing them new business, a survey has found. The post “Basic errors” keep law firms scoring low for customer experience appeared first on Legal Futures.
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Law firms record lower scores for customer experience than other professional sectors, with a host of “basic and avoidable errors” costing them new business, a survey has found. Researchers at customer experience specialists insight6 gave the legal sector a Net Promoter Score of -54.

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